A hospital is an immensely complex enterprise. The challenge is to manage an extremely diverse set of people with vastly differing education levels and skill sets but all contributing towards a unique patient experience. And than there is the uncertainty of the outcome, the human drama and the question of life and death. And than one has to churn a profit to keep the enterprise afloat. Not an easy task by any reckoning.
To expect a doctor not trained in management practices to deliver all this and more is unfair.
Here steps in the intrepid manager and the fight begins. Continue reading