Oh Kolkata!

Well well well! I never thought I will write about my experiences during my first visit to Kolkata. I consider myself reasonably well traveled but I had never been to Kolkata. Last week I spent a couple of days in the city. 

 

The Ubiquitous Queue

I landed in Kolkata close to midnight. I was staying at ITC Sonar and as soon as I collected my bag from the carousal I Iooked around for a prepaid taxi booth. Stepping out on the streets at close to midnight in a strange city and than trying to hail a cab was not something I fancied. Soon enough I spied a counter, which said Pre Paid Taxi and immediately my heart sank. There must have been over 60 people standing patiently in a queue that wound its way almost across the terminal. There was no chaos that you would expect in Delhi. I mustered as much courage as I could and joined the queue at the fag end. After about 15 minutes I realised that I was in the middle of the queue only because more people had joined in behind me. Realising the futility of this I plucked up some courage, left the queue and stepped out of the terminal. I crossed the street right outside the airport and was soon approached by a cabbie, who readily agreed to take me to the hotel. And he also kindly directed me to a pre-paid counter, right across the airport terminal. And guess what, this counter was completely deserted. I readily paid my fare and was off to the hotel wondering about the oft heard and now seen Bengali enterprise.   Continue reading

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The HIS Devil in Healthcare Experiences

Information technology is meant to enhance the quality of service and experiences delivered in a hospital. Once a patient is registered in the hospital, the subsequent visits can than be recorded and the visit log used for either customising the services or improving the experiences. It also helps the hospital maintain patient records, which can be pulled out at the push of a button. These can help the medical teams see a fairly complete patient history and allow correct diagnosis.

More intelligent systems are now deployed at state of the art hospitals, which even provide aid to physicians in diagnosing and treating a patient’s condition. They also ask a question and alert the doctor if they spot an anomoly. For example if a drug prescribed to be administered is contra indicated or if it has been given by another doctor on duty two hours ago, the system can raise an alert and inform the doctor. These systems are great to have.   Continue reading